Returns

Please note we do not offer refunds after 30 days of date of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards;
  • Downloadable software products;
  • Some health and personal care items.

To initiate a return, use the contact form on our Contact Page.

Send a message with order number and email used in original purchase.

Ship your product to:

Product Returns
Trend Street LLC
9805 Statesville Road, Suite 6055
Charlotte, NC 28269

Once merchandise has been received and inspected, a refund will be issued.

Please do not send your purchase back to the manufacturer.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except when exchanging defective items. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use;
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
  • Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to our returns center as outlined above.